Hurry up & wait: Why Wait Times Matter When Chatting with AI

When you're interacting with AI like chatbots or language models, have you noticed how some responses come super fast, while others take a bit longer? Well, it turns out, the speed—or latency—of these responses really affects how we feel about using the AI. Let’s dive into why these waiting times are important, what's considered too long to wait, and how making things faster might sometimes be a trade-off with getting things right. Ultimately, this is a call to the research community to start investigating the impacts of wait times on the user experience.